Ctac helped Mediq go from five distribution points to one fulfilment centre.

Mediq is a major player in Europe in the sector of medical devices, total logistics solutions and care innovation. It delivers to the B2B channel, such as healthcare facilities, hospitals and primary care facilities, as well as directly to the patient, also referred to as the end user. Why this change? The capacity of the former five distribution centres in the Benelux was too limited and no longer met the standards.

The request: major change that the customer is not supposed to notice

Tony Webster, Group Director Supply Chain Development at Mediq, faced a major challenge about 1.5 years ago. In order to achieve the desired improvement in quality, the plan was to dismantle the five existing distribution centres in phases and eventually bring them together in the new Fulfilment Centre in Bleiswijk. Tony Webster: “It obviously had an enormous impact on the entire organisation. With this exercise, we had to tackle our omni-channel approach and integrate both the direct and the indirect channels.” All logistics data flows arrive via a single SAP process and then need to be translated into different products, packaging and types of customers.